FAQ

General

If you have any questions about our products, delivery, business etc… then please don’t hesitate to contact us, either by 

Our Office opening hours are Monday to Friday, 9.00am – 5.00pm 

We are closed on UK Public and Bank Holidays. Please note these do not count as working days so please take these into account when ordering your printed products.

Express Print Limited is a trading company registered in the United Kingdom. Click here for our legal details.

 

 Products & Services 

Yes, we print a lot of bespoke print work. Please contact us and let us know as much information as possible i.e. product, size, paper weight etc… and we'll get a bespoke quote sent over straight away for you.

Our homepage has been designed for the user and the interface is supposed to make it as easy as possible for you to navigate. So once you choose your product whether it’s Business Cards, Letterheads, Leaflets, Folders, Brochures or any other item, we will show you the most popular option straight away. If you do struggle with anything or want further information then please get in touch. 

At Express Print we only provide the highest quality printing. We print every order lithographically unless it is stated otherwise. Some products are printed digitally but are noted in the product descriptions and titles. We use only the latest state-of-the-art technology to provide you with high definition CMYK print to ensure and maintain the highest of print quality standards.

All of our print production is carried out in the UK in our own production facility.

Some particular products we do print digitally and this print process is noted in their title and description. We offer digital print because it opens up the flexibility of price and run length which suits some products.

Yes - we have recycled options on nearly all of our products i.e. Leaflets, Letterheads and Compliment Slips etc. Most of our paper carries some recycled element in. But if you would like a specific recycled paper then please contact us for a bespoke quote.

Yes – around 99% of our volume is printed on FSC certified paper in the item's description.

Contact us for a bespoke quote and let us know what you're looking for and the likelihood is that we can print it as a bespoke job.

Get in touch and we will see what we can do we can either contact the original designer to adapt the design for your product or we can create you a new piece of artwork.

Get in touch and we will have a talk through what you’re after. We will write a brief and provide you with a free no obligation quote for bespoke artwork creation. Click here to get in touch.

All printing from Express Print is lithographic, full colour (CMYK process colours, unless stated as digitally printed in the description). It is printed on either B1, B2 or B3 printing presses. To achieve the economies of scale, we print many similar orders together. We do this so we can pass on cost savings to the customer.

We tend to buy the same paper every time but sometimes there are variations in the make-up of the paper and slight differences in calibration which can alter the look of your product when re-ordering but essentially your product will come out nearly the same every time within BSI (British Standard Institute) Standards because we calibrate all of our machines to their recommendations of print colour’s and densities. All of our paper comes out of Europe.

 

 Designing online

At the top right hand corner of the screen you will see a two icons "Zoom in" and "Zoom out". Just hold them down until you're close enough in, or far enough out. You can click 'Size to fit' to fit the whole document in the window.

Text items which you can change have little blue "Edit" buttons over them. Click the "Edit" button to change the text. This will also open our Text Editor, where you can change the font, size, line spacing, colour, style and alignment. Simply select the text you wish to edit, start typing or use the Text Editor to make your changes.

There are scroll bars surrounding the template, if you click on them and drag you will be able to move the template around the screen.

Our professional designers have laboured over the look and feel of each design. It would be really easy to mess this up, so whilst you can change the content of the design - the text, the images - we keep the layout locked.

If your item has 2 pages or a reverse, just click on the "Reverse" tab at the top left of template editor page. Click on the "Front" tab to return to the front page. Just like turning the page.

Click on the blue "Edit" button on the text you want to add or change. This will open our Text Editor. You'll notice on the right hand side the table of options has changed allowing you to choose different fonts etc..  Highlight the text that you want to change, then pick a new size from the "Size" drop down menu on the right hand side.

Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the right hand side of your text box. Simply select the item of text you want to change, then pick one of the available colours from the "Colour" drop down menu.

Click on the blue "Edit" button on the text you want to change. This will open our Text Editor to the right hand side of your text box. Highlight the item of text you want to change, then pick one of the available typefaces from the "Font" drop down menu.

Click on the blue "Edit" button on the text you want to change. This will open our Text Editor to the right hand side of your text box. Highlight the item of text you want to change, then in the "Alignment" section, press the "Left", "Centred" or "Right" button, alternatively use the space bar to manually align text.

Click on the blue "Edit" button on any text box. This will open our Text Editor to the side of your text box. Press the "Spell-check" button and we'll underline any words which aren't in our dictionary, you can ignore this or make necessary changes.

Click on the blue "Edit" button on the text you want to change. This will open our Text Editor to the right hand side of your text box. Use this to change the font, size, spacing, colour, style and alignment. Simply highlight the text you wish to edit and then start typing.

If an image can be changed, you'll see a blue "Edit" button in the middle of it. Click the button on the image you want to change and this will bring up our Image Editor. Click the "Replace" button. If you want to use your own image click on the either the 'Add an image from my Files and Images folder' or 'Upload an image from my Computer.' Use as high quality, high resolution images as possible to retain the high quality of the design template.

You will get best results from JPG or TIF images. We print at very high resolution, so images you download from the internet usually aren't good enough for print. We recommend using only good quality, high-resolution images - at least 300dpi (dots per inch). Note: We print in CMYK format.

We keep the layout locked to retain the overall design of the template also due to the complexity of this software Some images or objects might be locked because they are an integral part of the design. If you need more of a bespoke design please get in touch.

Yes.  Just press the 'Save' button. You'll need to Register or Sign in. Next time you visit, "Sign in" to your account and you'll see your saved designs on your Dashboard. Just choose the one you want to work on and you can start where you left off.

Yes, please see above "How do I upload my own image or logo?" for instructions on how to do it. Important: You must be the copyright holder or have permission to use the images that you upload, we do not have any responsibility in regards to any copyright breach.

Please check your design carefully before you finish. Check: Telephone numbers, Dates, Times, Addresses, Prices and Spelling before you order. We are unable to rectify any error once the order has been processed.

We add new designs all the time. If there's something you're looking for or can't find please get in touch and we will do our upmost to accommodate.

We've made sure that all our designs can fit the most common contact details that you might need. If you don't want a particular item, i.e. fax number etc.. just highlight and delete the text. Alternativly the red 'X' at the corner of the text box deletes the whole box.

If you've created a design that you love and want to use it on other items, have a look for matching designs in the same collection. Quite often, we'll put together matching stationery and marketing material. If you don't see what you're looking for please contact us. We'll either ask our designers to build a new template for you to edit, or we'll give you a price for a 'custom' design.

 

 Supplying Artwork

Please read our File Supply Guide to ensure best possible results. 

Yes. Once you have chosen your printed product and uploaded your files we'll run an automatic pre-flight with our File Check service. We will check size, resolution, bleed, legibility and alignment! PLEASE NOTE THAT WE DO NOT PROOF READ YOUR WORK – IT IS YOUR RESPONSIBILITY TO CHECK PHONE NUMBERS, ADDRESSES, PRICES, SPELLING, ETC.

•    If no errors are found in your PDF then we will proceed to print without sending you a proof.
•    If we find any issues with your artwork we will contact you and ask you to correct the artwork. 
•    If your PDF fails our pre-flight check then we will ask you to supply a new file. 

If you can’t correct the issue or you would like Express Print to carry out the corrections then there will be an extra charge for this and this will be quoted prior to any corrections being carried out.

You can supply a number of different file types i.e. PDF’s, high res JPEG’s or TIFFs. If you are working with Microsoft Office software we ask that you please convert your file to a PDF before uploading. 

For the best results we recommend that you supply vector based PDF’s. Because it is ‘locked’ artwork it ensures that no changes will occur during our pre-flight check.

To help you create the correct sized artwork please click here for a copy of our File Supply Guide. If you can't see what you're after please contact us on 020 8567 8727.

Although we can print from a very wide range of file types and formats to ensure the best possible result please supply print ready PDF’s.

Checklist Below:
Format: PDF
Colour: CMYK
Bleed: 3mm
Safe Zone: 3mm
Resolution: 300dpi
Font: Embedded/Curves
No Printer Marks/Colour Bars

Note: RGB & Pantones will be converted to CMYK which may affect the colours

Don't worry, we'll sort you out. Just get in touch with us on 020 8567 8727 and member of our team will be happy to help.

 

 Ordering 

The easiest way to order is though the website. Chose the product you would like from a variety of places: either under the instant prices section or the products drop down tab or on the homepage graphics or choose from one of our design templates.

Choose the specifications you require and click on the price, upload your artwork or design a print template online.

If using our Print template option you can upload your artwork instantaneously. Once you have ordered you can re-order at the touch of a button and keep track of all your orders, artwork and invoices through your online dashboard account.

The easiest way to send us your artwork is to upload it online via our system. We will run an automatic pre-flight with our File Check service. We will check size, resolution, bleed, legibility and alignment! PLEASE NOTE THAT WE DO NOT PROOF READ YOUR WORK – IT IS YOUR RESPONSIBILITY TO CHECK PHONE NUMBERS, ADDRESSES, PRICES, SPELLING, ETC.

•    If no errors are found in your PDF then we will proceed to print without sending you a proof.
•    If we find any issues with your artwork we will contact you and ask you to correct the artwork. 
•    If your PDF fails our pre-flight check then we will ask you to supply a new file. 

If you can’t correct the issue or you would like Express Print to carry out the corrections then there will be an extra charge for this and this will be quoted prior to any corrections being carried out.

There are lots of software packages available to create artwork such as the Adobe Creative suite (Photoshop, InDesign and Illustrator. The best programme to use being InDesign. If you don’t have access to these programmes then it is possible to create artwork in Microsoft publisher or word. 

Please read our File Supply Guide to ensure best possible results. 

Although we can print from a very wide range of file types and formats to ensure the best possible result please supply print ready PDF’s.

Checklist Below:
Format: PDF
Colour: CMYK
Bleed: 3mm
Safe Zone: 3mm
Resolution: 300dpi
Font: Embedded/Curves
No Printer Marks/Colour Bars

Note: RGB & Pantones will be converted to CMYK which may affect the colours

Please contact us and we can accept files via a shared Dropbox folder, FTP server, We Transfer or You Send It.

Our quantities and prices are based on one design. If you have multiple designs just add a quantity for each one to the basket and we will combine the delivery cost to keep the price to a minimum.

Please read our Frequently Asked Questions. If you can't find what you're looking for, contact us and we will help you through the process.

You can place an order 24 hours a day through our website www.expressprint.co.uk, but only orders where artwork has been approved before 10am Monday to Friday will be available to be dispatched the next working day.

Leave the rest up to us. You can track your order on your dashboard. We will check your artwork for any set up issues. Then because we have an automated process we will email you when we despatch your order.

We offer a 24hr despatch option on a lot of our products particularly the popular ones. Choose our ‘Next Day’ service. The price will adapt to changes in the turnaround times. If you are worried then please give us a call and we will see what we can do.

We will run an automatic pre-flight with our File Check service. We will check size, resolution, bleed, legibility and alignment! PLEASE NOTE THAT WE DO NOT PROOF READ YOUR WORK – IT IS YOUR RESPONSIBILITY TO CHECK PHONE NUMBERS, ADDRESSES, PRICES, SPELLING, ETC.

•    If no errors are found in your PDF then we will proceed to print without sending you a proof.
•    If we find any issues with your artwork we will contact you and ask you to correct the artwork. 
•    If your PDF fails our pre-flight check then we will ask you to supply a new file. 

If you can’t correct the issue or you would like Express Print to carry out the corrections then there will be an extra charge for this and this will be quoted prior to any corrections being carried out.

Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice and we’ll see what we can do.

"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.

Please contact us quickly and let us know what's up. We'll do our best to put things right.

Please contact us and let us know what you'd like a sample of and we'd be delighted to pop some in the post to you.

Whatever your deadline, we'll help you meet it. If it is time critical we would recommend you choose the shortest turnaround possible. But you are covered by our Delivery Principle. In the unlikely event that your product doesn't arrive on the specified date please contact us as soon as possible.

 

Payment and Invoices

Once you have chosen your product, quantity and delivery time you will be directed to an artwork upload page once you have completed that stage a secure payments page will appear and you will have a variety of payment choices. You can pay securely online via our payment partners, Stripe use your debit card and pay by Visa Debit, Maestro, Solo or Visa Electron. We also accept Mastercard, Visa and American Express with a surcharge. If you'd like to pay offline please contact us and we can get that sorted for you. Please note that we won't start work on your order until payment is received and cleared.

If you are unsure about payments or invoices or would like some clarification then please get in touch with our customer service team. If you need copies of your invoice or print outs please 'Sign in' to your account and on your dashboard there is a tab called 'invoices' from here you can print out your invoices from current and previously ordered jobs.

We will automatically email your VAT invoice once you have placed your order. If you want your invoice to go to a different email address simply sign into your dashboard and click on the 'My Details' tab to change the invoice email address. To get copies of invoices, "Sign in" to your account and click the "Invoices" tab at the top of the screen. 

Via our website, www.expressprint.co.uk, we only accept payment by debit or credit card. If you are a Limited Company, a Local Authority, Government or Large Organisation, contact us for details of our Credit Account terms. Or if you would like to pay via bank transfer, cash or cheque please contact us and we can get payment sorted. Please note that we will not commence with printing prior to payment.

All online payments are made via Stripe's secure payment server. Stripe one of the UK's leading online payment providers. Please note that Stripe nor PayPal never divulge your credit/debit card information to anyone, including Print UK. All your payment details are secure and are not operated by Express Print Limited but by the merchant banks themselves.

All our prices shown exclude VAT because the majority of our sales are business to business. Where applicable we will add VAT to your order at the current rate. Please refer to our VAT & Exemption details

If you are a registered charity or have VAT Exempt status, please contact us before you place your order, as we may need to sort payment offline and take down your VAT registered number.

 

Returns & Refunds 

In the unlikely event that you find something wrong with your order, please contact us immediately to explain the issue. We will do our best to resolve any issue to your satisfaction.

Our administration and production method is fully automated, so once you've checked out and made payment you order will be start this process. Due to print being manufactured specifically for you it's not possible to cancel your order once your order has started to be printed. Try contacting us to see if there is anything that we can do, note: this may incur an administration fee.

Please check your design thoroughly before you upload your artwork. Check spelling, telephone numbers, dates, times, addresses, prices, image resolution etc... In order to keep prices to a minimum we use a fully automated process so you will be the only human eyes checking the artwork and we wouldn't know if it was right or wrong. If you spot an error after you've ordered, then the likelihood is that we won't be able to change it. Contact us immediately and we can see what we can do. 

 

Dashboard

This is your personal control panel; Review your entire history, orders, basket, templates, saved designs, change your details, messages, invoices and store your files and images.

Click "Sign in" at the top right of the homepage to access to your account. You will be brought to your personal dashboard. Click the 6th tab along the top labelled 'My Details'. In this area you will be able to change your name, address and contact details as well as marketing preferences.

In the dashboard under the tab 'My Details' there is a sentence above the details form where you can click to change your password.

Don't worry, we all do it. Click "Sign in" at the top right. When you get to the Sign In screen, underneath the password fill in box there is a link that reads: "Forgotten your username or password? Click here for help." Follow the link, then enter your email address and we'll send you a new password via email straight away. If you have any trouble give us a buzz and we will be more than happy to help.

We ask you to register so that we can keep all your designs and files in a safe password-protected area, which also remembers your choices so if you have to rush out all of your current choices and jobs in progress are automatically saved so you don't have to worry about losing your work. Also you can see your history print invoices etc.. and no one else has access apart from you. PLUS we want to tailor our services to your needs and develop a long and happy relationship with Express Print.

To create an account click "Register" at the top right of the screen. You will be brought to a new screen where if you type in your postcode we will find your address then all we need is your name, email and telephone number. We do not inundate you with marketing and you can change your preferences in your dashboard but this allows us to get in contact if needs be. Once you have registered, you'll be able to order and upload your pictures and documents to your Files & Images folder.

Yes, please read our Privacy Policy which explains what we store and how we use it.

This is your personal control panel: Review your entire history, orders, basket, templates, saved designs, change your details, messages, invoices and store your files and images.

 

Delivery 

We offer various options of delivery. All of which vary on price, so the choice is up to you, whether you can wait a while and reduce cost or if you need it turned around in time to meet your schedule. On the order preview page you will find your delivery options available and all highlight what day your job will arrive to put your mind at ease. Note: Products can vary on turnaround dependant on their complexity but we offer 24hr dispatch on all popular products.

Service Levels:

  • Stand By = 7 working days
  • Normal = 4 working days
  • Xpress = 3 working days
  • Next Day = 2 working days (despatched within 24hrs)

You can also choose:

  • Standard Delivery
  • Premium Delivery Before Noon
  • Premium Delivery Before 10am

The price of our delivery depends on the weight, size and option chosen of your order and is automatically calculated. In unusual cases we may contact you regarding the price of delivery if it is not within the mainland of the UK.

If you need to change the address you want your order delivered to, we can usually do this at any time while your order is 'in progress'. If you contact us straight away to provide an alternative address we can normally sort this for you. But if the order has been completed then it'll be too late to change. We may need to charge a fee for this service but will let you know any costs prior to making any amends.

Of course, you can deliver to any address in mainland UK online. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address. If you would like to send your product further afield then please contact us and we can see what we can normally sort that for you.

Delivery is calculated by parcel weight and size of your total order. You can get a quick estimate by adding an item to your basket, following the order process and our system will automatically work out delivery cost for you.
What days are deliveries made?

Delivery days are Monday to Friday, excluding public and Bank Holidays.

Your order will be delivered by one of our preferred courier partners. We only use couriers whom publish an on-time performance of 99%. But if you are still concerned because the product contains confidential information or it has to be there for a certain time please contact us. We can normally organise a dedicated vehicle alternatively use one of your preferred delivery methods. Note: All courier deliveries require a signature as proof of delivery so please choose an address where someone is likely to be during the day i.e. work address.

You have a variety of options available at the ordering stage as mentioned above in what delivery options are available? But we'll work as quickly as you want us to. Each item has a guaranteed fast turnaround - add your desired product to your basket and the turnaround options will automatically become available. Choose the service level you need, which sets how quickly we work - our Next Day Service is fastest. If you're not in a rush, save money with our Stand By service.

We can deliver worldwide but our system calculates prices to anywhere in the mainland UK. If you need a delivery further afield, please contact us.

Once your order has started production it may not be possible to speed up the production time. However, if you contact us we can see what we can do but this may incur an additional charge. That we will notify you about prior to making changes.

Our couriers will leave a note to say that they have tried to deliver the package. They will then try to deliver again for the following two days. If they are unable to deliver on the third attempt the package will be returned to us. For which there will be a charge for re-delivery. Please put a delivery address down where someone may likely be i.e. business address etc...

If you are local to West London, you can arrange to collect from our offices. Please tick this option when placing your order. 

Your order will be despatched in unmarked (blank) boxes. There will be a label affixed with a product title and a quantity per box. Although, it is a requirement of our carrier that a code will appear as the sender on the shipping label.

From the top right of the Homepage "Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and from here you can track your product. Click the link and you'll see where your consignment is.

 

 

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